Returns & Refunds Policy
At Envy Bathrooms Limited, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Please ensure all fixtures and components are inspected upon delivery before beginning installation.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Carefully repackage your items in their original manufacturer packaging, ensuring all protective inserts are in place to prevent damage during transit.
Ship to Warehouse
Affix the return label and ship the parcel back to our distribution center using a tracked courier service to ensure safe arrival.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing